1.Who we are
This website is run by The Church of Pentecost – Norwich Assembly, a local assembly of The Church of Pentecost – UK. We meet at St. Saviour's Church, Magdalen Street, Norwich NR3 1SP.
For the purposes of UK data protection law (the UK GDPR and the Data Protection Act 2018), we are the controller of the personal information you give us through this website. If you have any questions, contact us at norwichcop@gmail.com.
2.What information we collect
Information you give us
- Enquiries: your name, email address, phone number (optional), subject and message.
- Prayer requests: your name, contact details and what you would like us to pray about, and whether you want it kept confidential.
- Planning a visit: your name, contact details, the service you plan to attend and any message.
- Newsletter: your email address.
- WhatsApp, phone or email: if you contact us directly, we receive whatever you choose to send.
Information collected automatically
- Our hosting provider keeps short-term technical logs (such as IP address, browser type and the pages requested) to keep the site secure and working.
- Your cookie choice is stored in your browser (see Cookies).
We do not use advertising or analytics tracking on this website.
3.How we use your information
- To reply to your enquiry and give you the information you asked for.
- To pray for you and, where you wish, follow up with pastoral care.
- To welcome you when you visit.
- To send our newsletter, if you have subscribed.
- To keep the website and our forms secure and to prevent spam or misuse.
We will never sell your information or use it for marketing on behalf of anyone else.
4.Our lawful bases
- Legitimate interests: to answer enquiries, welcome visitors and keep the website secure.
- Consent: for our newsletter and for optional cookies. You can withdraw consent at any time.
- Sensitive information (for example in prayer requests): processed with your explicit consent, which you give when you submit the request (UK GDPR Article 9(2)(a)). Where you are a member of the church or in regular contact with us, we may also rely on Article 9(2)(d), which covers the legitimate activities of a not-for-profit religious body. We never share it outside the church without your consent.
6.How long we keep it
- Enquiries: 90 days from when we receive it.
- Prayer requests: 90 days from when we receive it, after which the request is deleted.
- Visit plans: 90 days from when we receive it.
- Newsletter: until you unsubscribe.
Messages sent through this website are not stored on the website itself. They are delivered by email to the church inbox, where they are automatically deleted once the period above has passed. Deleted emails may remain in the inbox's bin for up to 30 days before being permanently removed.
If you become part of the church family, any ongoing records are kept in line with our church's wider data protection practices.
8.Your rights
Under UK data protection law you have the right to:
- ask for a copy of the information we hold about you;
- ask us to correct or delete it;
- ask us to restrict or stop using it, or object to how we use it;
- withdraw your consent at any time (this won't affect anything we did before);
- ask for your information in a portable format.
To use any of these rights, email norwichcop@gmail.com. We will respond within one month.
If you are unhappy with how we have handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.
9.Children
Our website is for a general audience. If you are under 13, please ask a parent or guardian to contact us for you. Our children's and youth ministries follow the safeguarding policies of The Church of Pentecost – UK.
10.Changes to this policy and contact
We may update this policy from time to time, and the "last updated" date above will change when we do. See also our Terms of Use.
Questions? Contact The Church of Pentecost – Norwich Assembly, St. Saviour's Church, Magdalen Street, Norwich NR3 1SP, or email norwichcop@gmail.com.